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Appointments

Opening Times

Our reception is open Monday to Friday between 8:30am and 6pm. Phone lines are open 8am to 6pm.

Improving access appointments

From week commencing 1st July 2019 we are offering telephone and face to face appointments for our extended access clinics with our nursing staff, the surgery and reception / telephone are not open and this will remain as 8am for telephone calls and 8.30am for normal surgery.

Tuesdays and Thursdays are our extended access days (Tuesdays & Thursdays at Chestnuts location and Thursdays at Hallgate Surgery)

Both days are available to Hallgate or Chestnuts surgery patients - please ask reception in regards to availability

Surgery Times

  
Monday8:30am - 6pm
Tuesday7.30am - 8am (Extended Access Only at Chestnuts Surgery) 8:30am - 6pm
Wednesday8.30am - 6pm
Thursday07.30am - 8am (Extended Access Only at Hallgate and Chestnuts Surgery) 8:30am - 6pm
Friday8.30am - 6pm
Weekendclosed

Registered patient appointments are available at Hallgate Surgery between 8.30am and 6pm, Monday to Friday.

Call us on 01482 845832 to book your appointment.

Use our online booking system to book or cancel an appointment with your GP or nurse online, 24 hours a day. To use the service you’ll need a username and password, available from our Reception team.

Patients with special requirements

All of our occupied consulting rooms are based on the ground floor and are wheelchair accessible. We also have a Hearing Loop.

If you require assistance when visiting the practice, please speak to the Reception staff.

Chaperones

If you want to have someone with you during your appointment then you can request a chaperone. This could be a trained member of our staff or a person of your choosing who is over 18 years old. The clinician will consider whether or not it is appropriate for a relative or friend to act as a chaperone and may ask for a member of staff to also be present. Please let us know before your appointment if you would like a chaperone to be present.

If either the patient or the clinician wishes a chaperone to be present or either is uncomfortable with the choice of chaperone, the appointment may be delayed to a later date when a chaperone or alternative chaperone is available.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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